The Curse of the Course

As a Learning and Development professional do these statements make you cringe with embarrassment?

Trainer: 'I'm running a training course' Taxi driver: chuckles and replies "Oh well, I'm sure everyone will be happy if you're a bit late!"

A very flustered woman, searching for her seat reservation, had the rather un-user friendly system explained by a fellow passenger. "Thanks" she said "that's the first thing I've learnt all day, I've been on a training course"

You may well have similar examples of your own. And yet if we think about it there is some truth in those statements.

Before reading on, just stop for a moment and cast your mind back over all the formal learning experiences you've had at work. Include training courses, any online or distance learning, talks or lectures. What have you taken away from these events - not just pieces of random knowledge but things that have actually shaped the way you do your job?
Now repeat the above, this time considering your on-the-job experience whatever environment you have worked in whether it be call centres, retail or an ordinary office. Think about the successes and the mistakes, the praise and the constructive feedback you've received, and the role models you've learnt to emulate.



To learn more click on title.